Frequently Asked Questions

Q: How do I place an order?
Browse our collections, select your preferred rug, choose the size, and complete checkout securely online.

Q: Can I cancel or change my order?
If your order hasn’t shipped yet, email us at Contactus@anthrofyrugs.com as soon as possible, and we’ll do our best to assist.

Q: Where do you ship?
We currently ship across the United States only.

Q: How long does shipping take?
5–10 business days
30–45 days

Q: Will I get tracking info?
Yes! You'll receive a tracking number via email as soon as your rug ships.

Q: Are your rugs handmade?
Yes, all our rugs are handcrafted by Indian artisans using high-quality wool and ethical practices.

Q: How should I clean my rug?

• Vacuum regularly without a beater bar
• Blot spills gently
• For deep cleaning, consult a professional rug cleaner
  
  
  
  
  

Q: What is your return policy?
We offer a 14-day return from delivery. Items must be unused and in original packaging.

Q: Who pays for return shipping?

• Damaged or incorrect items: Free return label provided
• All other reasons: Customer handles return shipping
  
  

Q: How do I start a return?
Email Contactus@anthrofyrugs.com with your order number, reason, and photos (if damaged). We'll guide you from there.

Q: When will I receive my refund?
Refunds are processed within 5–7 business days after return inspection.

Q: What rug sizes do you offer?
We offer a wide range of standard sizes to fit every space:

• 2'×3', 3'×5', 4'×6', 5'×8', 6'×9', 8'×10', 9'×12', 10'×14'
• 2.5'×9'
• 5 ft and 8 ft
  

Q: Do you offer custom sizes?
Yes! If you need a specific size that’s not listed, we’re happy to create a custom rug just for you. Please email Contactus@anthrofyrugs.com with your requirements and we’ll get back with options and a quote.