Track Order
📦 Track Your Order
We know you’re excited to receive your rug — and we want to keep you informed every step of the way.
Use the instructions below to track your order in real time.
🔎 How to Track Your Order
Once your order ships, you’ll receive an email with:
- Your tracking number
- The carrier name (e.g., DHL Express, FedEx, or UPS)
- A tracking link you can click to follow your package’s journey
If you can’t find the tracking email, please check your spam/junk folder or search for:
contactus@anthrofyrugs.com
🛫 Where is My Order Coming From?
- All rugs are shipped from India directly via DHL, FedEx or UPS.
⏱ Estimated Delivery Timelines
- Regular order rugs: 10-20 days for production + 5-7 days for delivery
-
Custom order rugs: 15–45 days for production + 5-7 days for delivery.
You’ll receive tracking once the rug is ready to ship.
📹 Important: Record Your Unboxing
To ensure a smooth claims process in case of damage or delivery issues:
- Please try to record a full unboxing video when opening your package
- This must start before cutting open the box or wrap
Without video/photo proof, we may not be able to process courier-related claims.
❓ Need Help?
If you haven’t received your tracking number within the expected timeline, or if the tracking info hasn’t updated in a few days, please reach out to us at:
📧 contactus@anthrofyrugs.com
We're here to help and typically respond within 24 hours.